FAQ
Purchasing
You can purchase our products through our online shop. Just browse the items, add them to your cart, and complete checkout.
We accept payment by credit card, debit card, telebirr, and PayPal.
We occasionally offer promotional discounts and coupons. Make sure to check our homepage, newsletters, or follow our social media for the latest offers.
Shipping
We offer standard shipping via Ethiopian Postal Services starting from ETB50. For larger orders, Shipping may be higher.
Standard shipping usually takes 3-5 business days within Ethiopia. International shipping times may vary depending on destination.
Yes, you will receive a tracking number once your order ships. You can use this number to track the status and location of your package.
Returns
We accept returns within 14 days of delivery for items that are unused and in their original packaging. You’ll need to contact us to request a return authorization before sending anything back.
Please contact our customer support team and we’ll provide instructions on completing your return or exchange. Make sure to include your order number for faster processing.
Need more information? Please leave us a message us or contact us directly.
CONTACT INFORMATION
- Phone: +251 11 320 2653
- Mobile: +251 94 216 6607
- Email: ethiopianplywood@gmail.com
- Address: Addis Ababa, Ethiopia